Privacy Policy

Last updated: 11.06.2026

This Privacy Policy explains how Pallecarte (“Pallecarte”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit pallecarte.com / pallecarte.store, place an order, or otherwise interact with us. By using our website and services, you agree to the practices described in this Policy.

1. Who We Are (Data Controller)

Name of Merchant: Pallecarte (Qartuli Tansacmeli LLC)
Registered Address: 37 Mikheil Tsinamdzghvrishvili Street, Tbilisi 0102, Georgia
Telephone number: +995 501 11 11 20
Email address: pallecarte37@gmail.com
Identification number (ID): 402163341

Pallecarte can be reached from Monday to Saturday between 12:00 and 20:00 (GMT).

For any questions about this Policy or your personal data, please get in touch with us using the details above.

2. Information We Collect

We collect the following categories of personal information:

• Information you provide: name, billing and shipping address, email address, phone number, and order details when you make a purchase or contact us.
• Payment information: payment is processed by our payment providers. We do not store full card numbers; we receive only limited transaction data needed to confirm and fulfil your order.
• Account information: if you create an account, your login credentials and saved preferences or order history will be stored.
• Communications: messages, enquiries, and correspondence you send us by email, social media, or messaging channels.
• Automatically collected data: IP address, device and browser type, pages viewed, referring URLs, and similar usage data collected through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Process, fulfil, and deliver your orders, and manage returns, exchanges, and refunds;
• Communicate with you about your orders, enquiries, and customer service requests;
• Prevent, detect, and investigate fraud and unauthorised activity;
• Improve our website, products, and services;
• Send marketing communications where you have consented (you may opt out at any time);
• Comply with our legal and regulatory obligations.

4. Legal Bases for Processing (EU / UK Customers)

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on the following legal bases:

• Performance of a contract — to process and deliver your orders;
• Legitimate interests — to operate, secure, and improve our business and prevent fraud;
• Consent — for marketing communications and non-essential cookies (you may withdraw consent at any time);
• Legal obligation — to comply with tax, accounting, and other legal requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyse traffic, and support marketing. Essential cookies are required for the website to function; other cookies are used only where permitted or with your consent. You can manage or disable cookies through your browser settings, though some features may not work properly as a result.

6. How We Share Your Information

We do not sell your personal information. We share it only as necessary with:

• Shopify, which hosts our online store and processes orders and customer data on our behalf;
• Payment providers (for example, credit/debit card processors and PayPal) to process transactions securely;
• Shipping and logistics partners (for example, UPS) to deliver your orders;
• Analytics and marketing providers (for example, Google Analytics and Meta), where applicable, to understand and improve our services;
• Authorities or third parties where required by law, or to protect our legal rights and prevent fraud.

These third parties may only process your data in accordance with our instructions and applicable law.

7. International Data Transfers

As we are based in Georgia and ship worldwide, your personal information may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area and the United Kingdom. Where such transfers occur, we take appropriate measures to ensure your data is protected in accordance with applicable data-protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including order fulfilment, customer service, and to comply with legal, tax, and accounting obligations. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data;
• Object to or restrict certain processing;
• Request portability of your data;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact us at pallecarte37@gmail.com. We will respond in accordance with applicable law.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please get in touch with us so we can delete it.

12. Marketing Communications

If you have opted in to receive marketing communications, you may unsubscribe at any time using the link in our emails or by contacting us. Opting out of marketing does not affect communications related to your orders.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Pallecarte
37 Mikheil Tsinamdzghvrishvili Street, Tbilisi 0102, Georgia
Email: pallecarte37@gmail.com
Telephone: +995 501 11 11 20